FAQ

FAQ

Popular questions about FundRazr. Click for answers.

What is FundRazr?

FundRazr is the social media fundraising application anyone can use.

FundRazr spreads through your social network to help you raise money for causes that you and your friends care about.

Who is FundRazr for?

If you need to collect money for a personal, non-profit, or political cause, FundRazr is for you.

Why should I use FundRazr?

FundRazr makes it quick, easy and effective to collect money for causes you care about. It saves you time, money and effort.

How does FundRazr work?
  1. Create — Get the free FundRazr Facebook app and create a FundRazr in minutes. Add your own picture, story and style.
  2. Share — Share your FundRazr with friends on Facebook and Twitter or by email.
  3. Collect — Friends can quickly and securely pay wherever they see your FundRazr.
Where do people see my FundRazr?
  • After you create a Fundrazr, you share it to your Facebook profile or Fan Page.
  • Once shared, your Fundrazr appears on your Facebook Wall, in your News Feed, and in the News Feeds of your friends or fans.
  • Wherever people see your FundRazr, they can give and then share again to their own network of friends.
  • Even people who aren’t on Facebook can contribute. Just email them a link.
What do I need in order to get started?

You need:

  • a Facebook account,
  • a PayPal account,
  • and some friends or fans.

That’s it.

Do I need a Facebook account?
  • You need a Facebook account in order to collect money with FundRazr.
  • You do not need a Facebook account to make a payment.
Do I need a PayPal account?
  • You need a PayPal account in order to collect money with FundRazr.
  • You do not need a PayPal account to make a payment.
How much does FundRazr cost?
  • Every FundRazr is free to set up.
  • Supporters pay only the amount they choose.
  • Recipients pay 4.9% + 30¢ per transaction.* Fee chart
  • Recipients pay NO other PayPal fees or processing fees of any kind.

*Or equivalent in your currency of choice. See Countries and currencies.

How can people pay?

People can pay by credit card, by debit card, or by PayPal account.

Payments are instantly deposited to the PayPal account of the FundRazr owner.

How secure is FundRazr?

FundRazr is very secure. We use PayPal, trusted by millions, for all payments.

How can I get help?

You can search hundreds of questions and answers on our Facebook Support app. Chances are you’ll find the help you need right away.

If not, simply post a new question. We keep a close eye on the Support app and you can expect a prompt response 9am-5pm M-F PT. We’ve been known to respond quickly outside those hours too!

For questions that include private information, please email us at support@fundrazr.com.

What if…

Solutions for some common problems.

…the email address I provided cannot accept payments?

Make sure that you provided your correct PayPal account email address. Is there a typo?

Or, create a new PayPal account on PayPal.com.

…my PayPal account sending limit is exceeded?

Add a funding source (or funds) to your PayPal account. Find out how on PayPal.com.

…my PayPal account email address is not confirmed?

Find out how to confirm your PayPal account email address on PayPal.com.

…my PayPal account is limited?

Contact PayPal to resolve the issue. Find out more on PayPal.com.

…my PayPal account is locked?

Contact PayPal to resolve the issue. Find out more on PayPal.com.

…my PayPal account is restricted?

Contact PayPal to resolve the issue. Find out more on PayPal.com.

…my PayPal account is based in a country that cannot receive payments?

Find out more on PayPal.com.

…my YouTube video does not appear in FundRazr?

When you create or edit a FundRazr, you can provide the URL for a YouTube video that you want to appear in the FundRazr.

The video will not appear in the FundRazr if any of the following are true:

  • The video was removed from YouTube.
  • On YouTube, Privacy for the video was set to Private.
  • On YouTube, Embedding for the video was set to No, external sites may NOT embed and play this video.

If the video belongs to your YouTube account, you can change the Privacy and/or Embedding as described below.

How do I change the Privacy and/or Embedding of a YouTube video?

Step 1: Login to YouTube.

Step 2: Near the top right of the YouTube page, click your username.

Step 3: From the list of options that appears, click My Videos.

Step 4: From the list of videos that appears, locate the video you want to edit.

Step 5: To the right of the video’s thumbnail, click Edit.

Step 6: Near the bottom left of the page that appears, locate the Broadcasting and Sharing menu.

Step 7: Under Privacy, click the Public or the Unlisted option.

Step 8: Under Embedding, click the Yes, external sites may embed and play this video option.

The video will now be available in FundRazr. Note that it may take several minutes or longer for the changes in YouTube to take effect in FundRazr.

…FundRazr is unable to retrieve video details for my YouTube video?

When you create or edit a FundRazr, you can provide the URL for a YouTube video that you want to appear in the FundRazr.

FundRazr will show the error message “Unable to retrieve video details” if:

  • On YouTube, Privacy for the video was set to Private.

If the video belongs to your YouTube account, you can change the Privacy as described below.

How do I change the Privacy and/or Embedding of a YouTube video?

Step 1: Login to YouTube.

Step 2: Near the top right of the YouTube page, click your username.

Step 3: From the list of options that appears, click My Videos.

Step 4: From the list of videos that appears, locate the video you want to edit.

Step 5: To the right of the video’s thumbnail, click Edit.

Step 6: Near the bottom left of the page that appears, locate the Broadcasting and Sharing menu.

Step 7: Under Privacy, click the Public or the Unlisted option.

Step 8: Under Embedding, click the Yes, external sites may embed and play this video option.

The video will now be available in FundRazr. Note that it may take several minutes or longer for the changes in YouTube to take effect in FundRazr.

…my YouTube video is not embeddable in FundRazr?

When you create or edit a FundRazr, you can provide the URL for a YouTube video that you want to appear in the FundRazr.

FundRazr will show the error message “This video is not embeddable” if:

  • On YouTube, Embedding for the video was set to No, external sites may NOT embed and play this video.

If the video belongs to your YouTube account, you can change the Embedding as described below.

How do I change the Privacy and/or Embedding of a YouTube video?

Step 1: Login to YouTube.

Step 2: Near the top right of the YouTube page, click your username.

Step 3: From the list of options that appears, click My Videos.

Step 4: From the list of videos that appears, locate the video you want to edit.

Step 5: To the right of the video’s thumbnail, click Edit.

Step 6: Near the bottom left of the page that appears, locate the Broadcasting and Sharing menu.

Step 7: Under Privacy, click the Public or the Unlisted option.

Step 8: Under Embedding, click the Yes, external sites may embed and play this video option.

The video will now be available in FundRazr. Note that it may take several minutes or longer for the changes in YouTube to take effect in FundRazr.

…I need to ask a question?

You can search hundreds of questions and answers on our Facebook Support app. Chances are you’ll find the help you need right away.

If not, simply post a new question. We keep a close eye on the Support app and you can expect a prompt response 9am-5pm M-F PT. We’ve been known to respond quickly outside those hours too!

For questions that include private information, please email us at support@fundrazr.com.